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Change Management – More Than A Process

Most change implementation methods concede that change is difficult and complex. This is due to the identification of the need for change having to be initiated by a human and it is not a completely automatable structure or process. Therefore, involving people early on when discussing implementing a change to a process, and continuously adjusting for improvement is critical to success. This includes thorough planning, buy-in, resource allocation, communication, and constant evaluation. Change management needs to be completely transparent in its workflows and procedures and allow time for the full process to take form and materialize. Attempting to speed up the processes or cut corners will not lead to a successful implementation.

Change management involves first identifying the individuals and groups who will need to involved with the implementation as well as the products, groups, or services that will be affected by the impending result, and deciding in what areas and stages will their involvement occur. Will there be a small group of individuals involved or will this be a large group collaborating? Will it involve multiple departments or focus on one department solely? Change management then involves creating a customized plan for ensuring impacted employees receive the awareness, leadership, coaching, and training they need in order to implement the change successfully. Driving successful individual transitions should be the central focus of the activities in any change implementation. The goal should be to train and have your team involved during the whole process, so once implementation occurs everyone will feel confident in the new methods and enabled to use the new process

Successful change implementation provides a structured approach for supporting the individuals in your organization to move from their own current states to their own future states. Having a full buy-in with your team and making them feel like they are completely involved in the decision making of what is being implemented, how it is being implemented, and providing a process that allows everyone involved to own the new process is paramount to a successful implementation.

The end result of implementing this approach is that individuals embrace change more quickly and effectively, and organizations are able to respond quickly to market fluctuations, embrace strategic initiatives, and adopt new technology more quickly and with less productivity impact. This capability does not happen by chance, however, and requires a strategic approach to embed positive change across an organization. Yet, the end results are worth the time and effort for everyone involved and the whole organization.

What Constitutes a Successful QMS?

It has been a little more than a week since I attended the ISO 9000 World Conference in Nashville, TN. The conference was full of great people and great companies. I loved hearing what everyone had to say about the revisions to ISO, general QMS standards, and what changes people are implementing to become more efficient in their operations.

Upon my return home to Oklahoma City, I was immediately met with the opportunity to develop our very own Quality Management System in our newest software platform, PERFEQTA. This new opportunity forced me to question “What constitutes a successful QMS?”

A successful QMS consists of written and controlled procedures. These procedures are the basis for auditable events performed by either external or internal audit teams. An effective QMS will identify key process steps and prevent most failures before they occur. It will protect your supply chain, your brand, and most importantly, your consumers. This is something that is understood and widely accepted among organizations who adopt strict Quality Management policies.

There are several steps involved in creating a solid QMS. These include the following:

  • Statistical tools and control plans.
  • Failure modes and effects analysis of quality standards for the specific industry.
  • Systems validation protocols.
  • Current good practices.

Putting all of these steps to work, and having them work properly together, is the most effective way to achieve the best results. The secret to any and all quality/process improvement efforts is employee ownership. Employees must believe in the change process and have ownership in the process being changed. For an employee to believe in the change and effectively use the system, this ownership must come from the top and trickle down. To create this ownership, it has become evident to many a quality professional that partnering with the lean and Six Sigma initiatives, as opposed to trying to “own” them, can produce significant results.

To create a streamlined and efficient quality management system, flexibility is needed to adapt to dynamic changes in products and markets. A successful QMS, designed with flexible workflow and routing capabilities, is well suited for this purpose. In addition, the ability to coordinate and collaborate across multiple areas and external resources is key to successful change implementation. It must be a system that can be used across the board and be fully integrated into a business.

If you are interested in learning more about how our platform stacks up against a consensus of industry standard QMS software, take a look at our website www.beperfeqta.com or the comparison chart we just posted on our PERFEQTA LinkedIn page.

Originally posted to LinkedIn on April 6, 2017 – To view original post click here

Workflow Automation ≠ Workforce Reduction

There is a conception out there that automation only equates to a reduction in human capital. Our experience and goal as a software manufacturer are to facilitate the highly skilled worker’s production through automation of necessary but primarily unrelated tasks associated with their job so that they can focus on the work for which they were educated. No one earns a college degree, technical or industry certification so that they can do paperwork mandated by the regulatory agency. Yet with all of the regulation burdened upon various industries, it feels like we are hiring highly skilled workers to fill out forms.

In regard to the ISO 9001:2015, the goal is to continually improve quality and ensure that products and services are consistently meeting customers’ requirements. By integrating risk-based thinking with the process approach and PDCA, organizations are better able to achieve their stated objectives, ensure consistency of output quality and create value for the customers and the organization as a proactive posture. This is all great when it is said and done, but how do companies actually achieve this? For many companies, the individual that works in a lab collecting data does not communicate with an individual that works in a warehouse packing items in a completely different building miles away. So how does a company completely ensure that the full PDCA cycle and risk-based thinking is being maintained?

This article is aimed at helping any organization implement efficiencies through software related to operational process management relevant to their strategic objectives. Through the automation of specific areas of the overall business operation whether they are related to Quality Management or other areas organizations are able to immediately reap the benefits of increased efficiency. In fact, one of our clients estimates an increase of 70% with regard to time savings, data transcription error reduction, and data analytics through a program they designed on one of our fully flexible platforms. Here is a scenario for you, if every day you are maintaining quality control in a lab or a manufacturing line, it could possibly take 10 minutes to administer daily tasks related to calibrating and maintenance of equipment. What if it didn’t take 10 minutes though? What if all of the static information, such as serial numbers, calibration date, manufacturer, standard specs, etc. populated for you? Then you could realistically cut the time related to the set-up and performance of the maintenance tasks from 10 minutes to four minutes. This is a 60% reduction in time. If you have to do this task every single day, five days a week, on four pieces of equipment that is 24 minutes a day/120 minutes a week throughout a 46 week work year. This adds up to 92 hours and that same person is a $40/hour employee, that is $3,680 a year that you save on a task that is performed every day. Across even 20 employees, this equates to an annual savings of $73,600, for six minutes!

The savings you gain from these six minutes do not lead to a reduction of the workforce, but instead an enhancement of a quality workforce and communication through all levels of the company. Your employees will be able to focus on ways to continually improve your risk-based thinking, ways to enhance the product and strive for ways to continuously improve by looking for increases in efficiency. All on the same platform. It is more productive and effective for everyone.

Originally posted to LinkedIn on March 16, 2017 – To view original post click here

Quality is in PERFEQTA’s DNA

As we are preparing to speak at the Southeastern Area Blood Bankers Conference in Atlanta and the ISO World Conference in Nashville, it has become apparent how incredible of a software PERFEQTA is. Our software, isn’t just about Quality Management, this solution can be used to manage equipment, schedule competency assessments, administer surveys, manage nonconformances, and so much more. It is truly, one platform, to manage any asset, as well as automate workflows, and processes in any industry! All of this comes with an easy to understand reporting dashboard that allows the user to identify trends specific to their area of the company, visualized through our complete reporting module, built into the system.

Our continued work with MD Anderson has continued to help evolve PERFEQTA to the complete business process management solution that it has become. The hospital has consolidated 3 software modules to one platform in PERFEQTA saving serious capital investment along with increasing efficiency and reducing time associated with QC and data entry tasks. Practically speaking, MD Anderson’s move to PERFEQTA has saved them time and money, while allowing their lab technicians and management team to focus on the things they really enjoy, like eradicating cancer! Early estimates appear to indicate a nearly 70% increase in efficiency, as it relates to the performance of the tasks being managed by PERFEQTA. While it’s true that PERFEQTA is completely customizable to fit any organization, it isn’t a custom developed software. The team at Anderson will tell you this, they collaborated to be the baseline for a new product, and what a product PERFEQTA is. From completely customizable and flexible reporting tools, to the ability to initiate apps based on logic driven procedural conditions within other apps, PERFEQTA turns business process management on its head by putting the power in the user’s hands through a model termed codeless application development.

We want to make your company the leader in your industry and we will continue to innovate technologies aimed at making us all better at our endeavors. So, as you are looking for solutions to save money, increase efficiency, and meeting all of your company’s requirements, remember that working with a company that is dedicated to creating a software that meets your needs, today, tomorrow, and decades into the future makes all of the difference. I encourage anyone who would like to learn or implement PERFEQTA to reach out to me or any member of my team.

Finally, as many who are reading this know, our team has worked tirelessly for over a decade to engineer thought leading technologies for the transfusion medicine field aimed at increasing quality. The reason I am pointing this out, is to reiterate that our commitment to enhancing QC/QM/QA has never been stronger and “Quality is in PERFEQTA’s DNA.”

Originally posted to LinkedIn on March 9, 2017 – To view original post click here

A PERFEQTA New Year!

As we close out another year, I thought I would take some time to reflect on 2016 not only on an industry level but also on a level much closer to home.

For the past decade, our company has been almost solely committed to developing products specifically for transfusion medicine. This has been not only exciting but also very rewarding emotionally and spiritually, knowing that our software helps to maintain the quality of life-saving blood products. Looking into 2017, we remain committed to providing the highest level of service to this ever-important cause.

Over the past 2 months since our launch of PERFEQTA at the AABB Annual Meeting in Orlando, we have worked with several of our current clients as well as potential new clients to help identify ways that we can not only continue to bring value but increase the amount of value we do bring to the industry. We are doing this by dedicating ourselves to providing solutions to meet any budget while we redefine the software industry by providing a codeless application and form development tool that anyone can use to capture data. More importantly, by creating a fully flexible platform that users of all technical aptitudes can engage and learn from, we have created a tool that blood centers and all other businesses can use to report and trend data that previously had gone unutilized.

Looking back on 2016, it is exhilaratingly apparent that my team has once again gone above and beyond my high expectations by developing a tool that even I could not have imagined. In the upcoming year, I will proudly continue to introduce organizations from all different industries to our efficiency enhancing process management platform by speaking at multiple conferences including the ISO World Conference. Our team members will present PERFEQTA to bioscience and manufacturing associations throughout the country and we will continue to innovate technologies aimed at making us all better at our endeavors.

I encourage anyone who would like to learn more to please, reach out to me or any member of my team and I wish everyone a happy and prosperous New Year!

Originally posted to LinkedIn on December 30, 2016 – To view original post click here