Avera McKennan Hospital & University Health Center Case Study



Accurate data and insightful reports to reduce waste and improve inventory control

Implementing PERFEQTA allowed the hospital and university health center to improve the inventory control of reagents, reduce reagent waste, increase productivity, and lower all associated costs.


This hospital and university health center is a member of the largest healthcare network in the region but found that their work processes could be executing at a higher level.

The previous systems in place were time-consuming, repetitive, and resulted in several issues with reagents. Not only was there a need to better control the inventory of reagents, but minimizing reagent waste was also a top priority. The issues to address were as follows:

  • Effectively manage reagents to reduce waste and increase control over product inventory
  • Improve the Pheresis process for improved accuracy and reporting


Following an assessment of the client’s needs, the PERFEQTA team understood that Avera needed reliable software that provided accurate results and insights from the data. PERFEQTA provided them with all of those solutions, plus more. After recently implementing PERFEQTA, the expected results are as follows:

  • Reduction in reagent waste and associated costs
  • Improved inventory control and efficiency

“PERFEQTA has removed multiple manual paper records and captured required documentation electronically for blood bank, to ensure compliance with FDA, AABB, CAP and ISO standards. PERFEQTA has been very responsive to our needs, enabling us to develop and customize Reagent and Blood QC apps quickly, ultimately supporting top-notch quality care for our patients.”

– Dawn Ver Hoeven, Laboratory Operations Manager


As a member of Avera Health, the region’s largest and strongest healthcare network, our patients at Avera McKennan Hospital & University Health Center receive excellent care of the highest clinical quality, close to home.

Within our network are more than 300 care locations in 82 communities in five states, including hospitals, primary care clinics, specialty care clinics, long-term care facilities, retirement communities, home medical equipment outlets and research centers.